Guarantee

If you find you are not satisfied with your purchase, the first step is to call us at 800.794.5580 or 603.569.5580 so we can work together to remedy the issue. If you’d prefer, you can e-mail your concerns at [email protected].  We are always interested in hearing how we can serve you better, so don’t be shy about reaching out to us with your comments, suggestions, and requests.

If you make a mistake when ordering your merchandise we will work with you to correct it as inexpensively as we can. (If you have any questions or confusion during the ordering process please telephone us so we can help. Remember the old adage: measure twice and cut once!)

If an item arrives that doesn’t fit, we will allow one free exchange (excluding postage) for an alternative size. Extra charges may also apply for sizes above XL.

If we make a mistake on an item — it’s rare, but has happened once or twice! — we will of course correct or exchange the item free of charge and we will cover your return postage.